Safety and Confidentiality
We prioritise physical, emotional, and psychological safety in every aspect of our work. Our spaces, services, and practices are designed to protect individuals and families from harm, while fostering stability, trust, and healing. Confidentiality is central to safety — we safeguard privacy at all times, ensuring survivors can seek support without fear of exposure or judgment.

Respect
We honour the inherent dignity, rights, and voices of every person. We display Respect
listening without judgment, acknowledging lived experiences, and valuing diversity. We are culturally responsive in our practice, ensuring services are inclusive, safe, and affirming of each person’s cultural identity, traditions, and community connections.

Agency and self determination
We uphold survivors’ right to make informed decisions, rebuild confidence, and regain
control over their lives. We support their choices and stand alongside them as they shape their future with strength and independence.

Collaboration
We believe safety and recovery are best achieved together. We work in partnership with survivors, communities, and other services to provide holistic, coordinated, and effective support. Collaboration means sharing knowledge, resources, and strengths to create lasting change and break the cycle of violence.

Equity and Equality
We commit to fairness, justice, and inclusion. Equality ensures that all survivors are treated with dignity, while equity recognises that some face additional barriers. We work to remove systemic disadvantage and tailor support so that all people — regardless of gender, culture, ability, or background — have genuine opportunities to heal, grow, and thrive.